NO REFUNDS. NO EXCEPTIONS. NO CANCELLATIONS. Store credit only.
A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit. Customers are responsible for return shipping. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you exchange.
To be eligible for a EXCHANGE, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send all returns to our warehouse:
3651 Pegasus Dr,
Bakersfield CA, 93308
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.